Frequently Asked Questions
Got questions? We got answers. Here are a few of the most common queries. Of course, if you have a question that's not on the list just
contact us and we'll be happy to help!
- Why do some pages prompt me to sign in?
- What are the benefits of a free member account?
- How secure is my order?
- Do you have a guarantee?
- Are your downloads copy protected?
Why do some pages prompt me to sign in?
In some cases we want to give you more control over our features, so it makes sense to require a user name and password to prevent others from editing your preferences.
What are the benefits of a free member account?
By protecting certain areas of the site, we're able to offer you more in depth functionality. Learn more about
how you benefit from a free member account.
How secure is my order?
Our online store uses the latest in secure encryption technology, and we make every effort to protect all of your personal information, including your credit card number.
Once received by our secure server, your card number is never transmitted over the internet again.
Additionally, we do not store your credit card information on our servers.
After your order has been processed, it is deleted from our system.
We value your business, and your trust.
Do you have a guarantee?
When you order a product from us, we offer a 100% money back guarantee if you're not satisfied with what you receive.
We'll naturally ask if there's anything we can do to make things right for you, as we want you to benefit from working with us.
Ultimately, however, should you be unhappy with any of our products, just let us know within 30 days of your purchase and we'll arrange for a complete refund.
Are your downloads copy protected?
Whether it's a product that you purchase or information that we offer for free, we don't use DRM / copy protection on any file you download. Our audio is available in industry standard mp3 format, and we also offer other common file types such as pdf documents.
If the file is a free download that we offer, you're welcome to share it with your friends. However, if you purchase a product from us, we naturally ask that you do not give it out to others since we need to make a living just like everyone else. That being the case, you might wonder why we don't use DRM on the products we sell. Simply put, we trust you, and feel that the best way to protect our products is by treating you with respect.